Return & Refund Policy
Return Policy
We want you to be completely happy with your purchase. If something isn't right, we're here to help.
Eligibility
You can request a return within 15 days of delivery.
How to Return
Step 1: Contact Us
Reach out to us with the following details:
- Order number
- Photos/video of the issue (if applicable)
- A brief description of the problem
📱 WhatsApp: +92 3175437266
📧 Email: clenzopk@gmail.com
Step 2: Approval
Our team will review your request and get back to you with approval within 24–48 hours.
Step 3: Reverse Pickup
Once approved, sit back and relax! We'll arrange a reverse pickup from your doorstep — no need to visit any courier office or ship it yourself.
Step 4: Replacement or Refund
You'll receive your replacement or refund within 5–7 working days after we receive the returned item.
Need Help?
If you have any questions about your return, feel free to contact us anytime via WhatsApp or email — we're happy to assist.